CAR SELLING TERMS

Who We Are & How Our Service Works

The car.co.uk platform is operated by:

New Reg Limited t/a Car.co.uk
Registered in England & Wales (Company No. 03143909)
Registered office: Unit 5, 117 Liverpool Road, Preston, PR4 5AA
Email: support@car.co.uk

1. Platform-only role / Who you sell to

   Car.co.uk is a selling platform, not the buyer.
   When you accept an Offer and book collection, you agree to sell your Vehicle to the Buyer named in your booking confirmation. Car.co.uk is not the buyer of your Vehicle. We provide the online service and arrange the collection on the Buyer’s behalf.

2. What we do

   New Reg Limited provides platform and arranging services, including:

   • Valuation tools
   • Booking and communication systems
   • Introductions to Buyers
   • Facilitation of collection and payment logistics (as agent for the Buyer)

3. What we don’t do

   New Reg Limited:

   • does not buy vehicles directly;
   • does not guarantee a final Offer;
   • does not guarantee collection at a specific time;
   • is not responsible for the Buyer’s purchase obligations.

4. Limited agency

   Car.co.uk acts as the Buyer’s agent only for:

   1. presenting Offers based on your information; and
   2. arranging collection and payment logistics.

   We do not act as your agent.

Definitions

“Car.co.uk / Car.co.uk platform” – New Reg Limited (platform operator only)
“Car.co.uk Services Limited” – may act as Buyer or as payment agent for the Buyer
“Buyer” – the entity purchasing the Vehicle
“Partner Buyer” – a third-party motor trader, recycler, or dismantler
“Collection Agent” – the Buyer or their appointed agent
“Offer” – a conditional price provided via website, email, phone, or manual valuation
“Vehicle” – the vehicle you are selling
“Material Difference / Misdescription” – see section 7.4

How Offers Work

Offers may be provided:

• online via the car.co.uk website;
• by phone;
• by email;
• through manual valuation.

Offers may be for:

• scrap vehicles;
• salvage/damaged vehicles;
• used vehicles.

1. Conditional Offer

   The Offer is based on the specific information you provide and on the assumptions listed in these Terms and/or shown with your Offer.
   The Buyer may revise the Offer only if the Vehicle differs materially from that information or those assumptions (see section 7).

Who the Buyer Is

1. Buyer categories

   Before you accept an Offer, we will tell you whether your allocated Buyer will be:

   1. Car.co.uk Services Limited, or
   2. a Partner Buyer (a third-party trader / recycler / dismantler).

   Your contract of sale is with the Buyer, not with New Reg Limited.

2. What happens when you accept an Offer / book collection

   When you accept an Offer and book collection, you enter into a conditional agreement to sell the Vehicle to your allocated Buyer, based on your information.

   The final contract of sale is formed at collection, when the Vehicle is inspected and you:

   1. accept the confirmed Offer; or
   2. accept a revised Offer under section 7.

   Until that point, you agree:

   • to keep the Vehicle available for collection; and
   • not to sell it elsewhere (see section 11.6).

3. Partner Buyer details

   We will show you the Partner Buyer’s trading name in your booking confirmation. Full legal entity details will be provided in that confirmation or before collection.

Payment

1. Payment process

   Payment will be:

   • made directly by the Buyer, or
   • made by Car.co.uk Services Limited acting as payment agent for the Buyer;
   • initiated at collection once the final Offer is agreed; and
   • typically received instantly, but may take up to 48 hours due to bank processing.

2. Payment agent clarification

   When Car.co.uk Services Limited processes payment:

   • it acts only as payment agent; and
   • this does not make it the Buyer.

   Where Car.co.uk Services Limited is the Buyer, this will be confirmed in your Buyer details.

Minimum Vehicle Conditions

The Vehicle must:

• be accessible for collection;
• be at the correct address;
• be capable of safe loading;
• match your description;
• have keys (unless disclosed);
• be free from undisclosed major structural damage;
• contain no personal belongings (see 6.4).

1. Scrap Vehicle price-critical conditions

   Scrap Offers assume the Vehicle is complete and includes:

   1. four wheels;
   2. a battery;
   3. a full exhaust system including the catalytic converter; and
   4. no major components removed unless you disclosed this to us.

   If any of these conditions are not met and were not disclosed, this will usually be a material difference under section 7.
   These items significantly affect scrap value, so please check and tell us if anything is missing.

2. Salvage & Used Vehicles

   These are priced based on:

   • inspected condition;
   • the details you provided;
   • any conditional assumptions attached to the Offer;
   • any updates you provide before collection.

3. Certificate of Destruction (COD)

   We may provide a scrap price / scrap offer for a Vehicle. This describes the price offered for the Vehicle and does not mean the Vehicle will necessarily be scrapped.
   A Certificate of Destruction is only available if a Vehicle is ultimately processed by an Authorised Treatment Facility (ATF) for scrap.
   If you want a COD in the event your Vehicle is scrapped, you must request this before collection so the Partner Buyer can make the necessary arrangements in advance.
   Where a COD is requested in time and the Vehicle is scrapped through an ATF, the COD will be issued by the ATF and sent to you after processing.

4. Personal belongings

   Please remove all personal belongings from the Vehicle before collection. Neither Car.co.uk, Car.co.uk Services Limited nor the Buyer is responsible for any personal belongings left in the Vehicle.
   If any personal belongings are found after collection, the Buyer may remove and dispose of them. Where reasonably practicable, they will take reasonable care to keep any belongings safe for a short period before disposal.

Misdescription, Re-Pricing & Rejection

1. Re-pricing first

   If the Vehicle is materially misdescribed or does not meet the assumptions of the Offer, the Buyer will:

   • provide a revised Offer;
   • explain the reason; and
   • allow you to accept or decline.

   Any revised Offer will be reasonable and proportionate to the material difference identified.

2. Rejection

   If you reject a revised Offer, the Buyer may decline to complete the purchase.

3. Failed collection / late cancellation costs

   If a collection is missed or cancelled by you in breach of these Terms, the Partner Buyer (or Car.co.uk Services Limited on their behalf) may charge you the reasonable costs actually incurred as a result, up to a maximum of £65 (including VAT).
   We will only charge these costs where they are directly caused by your breach, for example where: the Vehicle is not available at the agreed location; you are not contactable at the arranged time; access is refused; the Vehicle is materially different from what you told us and you decline the revised offer; or you cancel after the cut-off time.
   No charge will apply where the missed collection or cancellation is due to Car.co.uk’s or the Partner Buyer’s fault, or circumstances outside your reasonable control.

4. Material Difference / Misdescription

   The quoted price is based on the Vehicle information you provide or assumptions disclosed at time of quote. The price may only be reduced where we identify through obtaining further information from you, or via an on-site inspection identifies a Material Difference from that information.
   Any reduction will be reasonable and proportionate to the Material Difference identified and will be explained to you at collection.
   Examples of Material Differences include (without limitation): undisclosed accident damage, mechanical issues not disclosed by you, missing catalytic converter / major parts, dismantled engines, or a change in legal status (e.g., Cat N/S) not disclosed.
   If no Material Difference is found, the quoted price will be paid in full.

   Minor cosmetic wear consistent with age/mileage is not a Material Difference.

Collection

1. Arranging collection

   Collection is arranged as follows:

   • you select a preferred slot on the website;
   • the Buyer confirms the slot by phone or email;
   • if unavailable, the Buyer will contact you.

   The person handing over the Vehicle must:

   • be over 18;
   • provide physical photo ID;
   • provide proof of address.

2. Failed collection – customer responsibility

   If the Collection Agent cannot collect due to your breach (absence, inaccessibility, undisclosed missing keys/components, Material Difference, safety concerns caused by Vehicle condition), the costs in section 7.3 may apply.

3. Collection Agent does not attend

   If the Collection Agent fails to attend within the agreed collection window, we (or the Buyer) will contact you promptly to rearrange.
   We are not liable for delays outside our reasonable control (see section 15C). Nothing in these Terms excludes or limits our liability for failing to provide our platform/arranging services with reasonable care and skill.

Cancellation by You

1. Statutory cancellation rights (Consumer Contracts Regulations)

   If you accept an Offer and book collection online, by phone or email, you enter a distance contract for our platform/booking services and a conditional agreement to sell.
   You may have a legal right to cancel that distance contract within 14 days of booking.

   Important: the final contract of sale is formed at collection once the Vehicle is inspected and the price is confirmed (section 4.2). That sale contract is not a distance contract, so statutory 14-day cancellation rights do not apply to the sale once collection has taken place.

2. Your cancellation rules

   You may cancel the booking as follows:

   • before collection is confirmed → no fee
   • after collection is booked but before the day of collection → no fee
   • on the day of collection → costs in section 7.3 may apply
   • at the point of collection → costs in section 7.3 may apply where cancellation results from your breach (Misdescription/inaccessibility etc.)

3. Free rescheduling

   You may reschedule at no cost if you:

   • request it before the collection day; and
   • do so via portal, email, or phone; and
   • receive confirmation.

   If you do not receive confirmation, the reschedule is not valid.

Cancellation by Us or the Buyer

The Buyer may cancel before collection if:

• a Material Difference / Misdescription is identified;
• access is not possible;
• you reject a revised Offer;
• fraud is suspected;
• genuine safety issues prevent collection;
• a genuine and material pricing/data/technical error occurs (see 15B);
• you are uncontactable at the time of arranged collection.

Car.co.uk may cancel bookings for operational, regulatory, or compliance reasons, including where necessary under section 15D.
Where cancellation occurs due to your breach (Misdescription, inaccessibility, absence, rejection of a revised Offer), the costs in section 7.3 may apply on behalf of the Buyer.

Title Transfer & DVLA

1. Ownership transfer

   Ownership transfers to the Buyer at collection once:

   1. the final Offer is agreed under section 7; and
   2. payment is initiated by the Buyer (or by Car.co.uk Services Limited acting as payment agent).

   If, due to an error or failure on the Partner Buyer’s side, payment is not successfully completed after collection, the Partner Buyer remains responsible for payment and Car.co.uk Services Limited will provide reasonable assistance to help you resolve the issue.

2. V5C handover

   Where available, you must:

   • provide accurate V5C details;
   • give the V5C to the Collection Agent; and
   • complete the V5C “sold to trade / transfer to motor trader” section using the Partner Buyer details shown in your booking confirmation (or as provided by the Collection Agent).

   You are responsible for notifying DVLA that the Vehicle has been sold or transferred. We recommend you do this online at the time of collection where possible.
   If you are unsure which details to use for the “sold to trade” section, the Collection Agent will provide the correct Partner Buyer details.

3. If you do not have the V5C

   You can still sell the Vehicle. If the V5C is missing, you agree that:

   1. the sale can complete at collection; and
   2. you must notify DVLA that you have sold the Vehicle.

   We will send you clear instructions after collection.

4. Cooperation

   You will cooperate with the Collection Agent to complete handover and DVLA steps promptly.

5. Finance / title

   You confirm the Vehicle is free from undisclosed finance and you are authorised to sell.

6. Exclusivity during booking period

   Once you book a collection appointment, you agree not to sell the Vehicle to anyone else until the earlier of:

   1. completion of the collection; or
   2. cancellation of the booking under these Terms.

   If the Partner Buyer (or Car.co.uk Services Limited on their behalf) does not attend the agreed appointment or does not collect the Vehicle within 3 days of the booked date for reasons not caused by you, you may cancel the booking without charge and you are free to sell the Vehicle elsewhere.

Your Responsibilities

You confirm that:

• you are the legal owner or authorised to sell;
• the Vehicle is not knowingly stolen or cloned;
• the Vehicle is free from undisclosed finance;
• your description is accurate and complete;
• you will cooperate with collection;
• you will complete DVLA updates promptly.

Our Responsibilities

Car.co.uk (New Reg Limited):

• provides the platform and arranging services;
• facilitates conditional valuation;
• facilitates collection and payment logistics as Buyer’s agent;
• provides Buyer category pre-acceptance and Buyer details in line with section 4.3.

We will provide our platform and arranging services with reasonable care and skill.
Offers are conditional on your information and inspection (sections 6–7).
Collection times are estimates and may vary due to logistics or events outside our control.

Liability

Nothing limits liability for fraud or negligence causing death or personal injury.

1. Buyer / Collection Agent performance

   Your sale contract is with the Buyer. The Buyer is responsible for:

   1. purchasing the Vehicle;
   2. paying for the Vehicle; and
   3. Collection Agent conduct when acting on the Buyer’s behalf.

   Car.co.uk is responsible only for providing the platform and arranging services described in section 13.
   Nothing in these Terms excludes or limits our liability for failing to provide those services with reasonable care and skill.

2. Exclusions

   To the fullest extent permitted by law, we are not liable for:

   • actions or omissions of the Buyer or Collection Agent;
   • indirect or business losses;
   • losses caused by your Material Difference / Misdescription.

3. Liability cap

   Our liability to you for breach of our platform and arranging services is limited to the higher of:

   1. the most recent Offer value; and
   2. £250.

   This cap does not apply to liability we cannot limit by law, including fraud, death/personal injury caused by negligence, or failure to provide services with reasonable care and skill.

Additional Legal Terms

1. Coverage Area

   Our services are available only for vehicles located in mainland Great Britain.
   We do not currently operate in Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly or the Channel Islands.
   By accepting an Offer, you confirm the Vehicle is located in an area we cover.

2. Quote errors

   We may correct a quote where there has been a genuine and material error in the Vehicle information used to generate it or in the pricing process. If this happens, we will notify you as soon as reasonably practicable and provide a corrected quote.
   If you do not wish to proceed at the corrected quote, you may cancel the booking without charge.

3. Events Outside Our Control (Force Majeure)

   We are not responsible for delays or failures caused by events outside our reasonable control, such as:

   • severe weather;
   • accidents;
   • strikes or industrial action;
   • DVLA or banking delays;
   • road closures or similar disruption.

   This does not include delays primarily caused by our own operational planning or capacity decisions.
   Where such events occur, we will take reasonable steps to rearrange collection and minimise disruption.
   If we cannot collect the Vehicle within a reasonable time, you may cancel the booking without charge.

4. Suspension / Operational Pauses

   We may temporarily pause collections where necessary to:

   • address technical or security incidents;
   • comply with legal or regulatory requirements; or
   • respond to exceptional operational disruption.

   We will notify you where reasonably possible and rearrange collection as soon as practicable.

5. Consumer and business sellers

   These Terms are intended for consumers selling a Vehicle for personal use.

   We may treat you as a business seller only where there are objective indications that you are selling in the course of a business, for example where you:

   1. are VAT-registered for vehicle sales or disposal;
   2. operate as a motor trader, dealer, breaker or fleet operator;
   3. are selling multiple Vehicles as part of a commercial activity; or
   4. expressly tell us the Vehicle is being sold for business purposes.

   If we reasonably believe you are a business seller, we will notify you before collection. You may then cancel the booking without charge if you do not wish to proceed on that basis.

6. Your content

   You grant Car.co.uk, Car.co.uk Services Limited and the Partner Buyer a non-exclusive, royalty-free licence to use any photos, descriptions and other content you provide for the purpose of valuing, verifying, collecting, processing and selling the Vehicle.
   We may also use your content for marketing or promotional purposes only where you have given consent (where required by law) and in accordance with our Privacy Policy.

7. Complaints & Alternative Dispute Resolution

   If you have a complaint, contact us using the details in section 17. We will try to resolve issues quickly and fairly.
   If we cannot resolve your complaint, you may refer it to the Centre for Effective Dispute Resolution (CEDR).
   We are not obliged to use ADR, but we will consider using CEDR to resolve eligible disputes.

8. Transfer of Platform Contract

   We may transfer our rights and obligations relating to the Car.co.uk platform and arranging services to another organisation.
   This will not transfer or change your contract of sale with the Buyer, and will not reduce your legal rights.

9. No Third-Party Rights

   These Terms are between you and Car.co.uk for platform/arranging services.
   This clause does not affect your separate contract of sale with the Buyer.
   No other person may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

10. Severability

    If any part of these Terms is unlawful or unenforceable, the rest remains valid.

11. Delay Does Not Waive Rights

    If we delay enforcing a right, we may still enforce it later.

Governing Law

These Terms are governed by the laws of England & Wales.
You submit to the exclusive jurisdiction of the courts of England & Wales.

Contact Us

Email: support@car.co.uk

Address:
New Reg Limited t/a Car.co.uk
Unit 5, 117 Liverpool Road
Preston
PR4 5AA